By placing an order with Nayla Hikes, you agree to the terms and conditions outlined below. These terms are designed to ensure a clear and reliable shopping experience for all our customers.

Order Confirmation

All orders placed on our website are subject to availability and confirmation. We reserve the right to cancel or refuse any order if the product is out of stock, if incorrect information is provided, or if we are unable to fulfill the delivery due to location or logistical limitations. You may be contacted to confirm your order before it is dispatched.

Product Details

We make every effort to display product descriptions and images as accurately as possible. However, slight differences in color or appearance may occur due to lighting, editing, or screen settings. In the event of a pricing or listing error, we reserve the right to correct it and notify you before your order is processed.

Pricing

All prices are listed in local currency and are subject to change without notice. The price displayed at checkout at the time of placing your order is the final price that will be honored.

Payment Method

We currently accept only Cash on Delivery (COD). This means that payment must be made in full, in cash, at the time of receiving your order. Orders will not be released by the delivery partner until full payment is collected.

Shipping and Delivery

Our shipping timelines, delivery process, and responsibilities are outlined in the Shipping Policy. It is your responsibility to ensure that the contact and address details you provide are correct and complete.

Returns and Refunds

Returns are accepted under the terms stated in our Returns Policy. Since we accept COD only, refunds are processed in the form of store credit or product exchange. We do not offer cash refunds. Returned items are subject to inspection before a refund or exchange is approved.

Customer Responsibilities

It is the customer’s responsibility to ensure someone is available at the delivery location to receive the order. Orders that are undeliverable due to incorrect information or unavailability may be delayed or cancelled. If a delivery fails after multiple attempts, redelivery may not be guaranteed.

Policy Updates

Nayla Hikes reserves the right to modify or update these terms at any time without prior notice. Continued use of our services after any changes constitutes acceptance of the revised terms.

Contact Us

If you have any questions regarding these terms, please contact us at [email protected].