At Nayla Hikes, we are committed to delivering your orders efficiently and with care. Our shipping process is designed to be simple, secure, and dependable.

Delivery Method

We offer Cash on Delivery (COD) as our only payment method. This means you will pay the full amount in cash at the time of delivery. No advance or online payment is required.

Order Processing

Orders are usually processed within one to two business days after confirmation. In some cases, we may contact you to verify your order details before dispatching. Orders placed on weekends or public holidays may take additional time to process.

Estimated Delivery Time

Once dispatched, orders are typically delivered within three to seven business days, depending on your location. Please note that delivery to remote areas or during high-volume periods may take longer than expected. We appreciate your patience in such cases.

Shipping Charges

Shipping fees, if applicable, will be clearly shown at checkout before you complete your order. From time to time, we may offer free shipping promotions, which will be highlighted on product pages or banners where applicable.

Order Confirmation

After placing an order, you will receive a confirmation message with your order details. In some cases, our team may reach out to confirm your availability and delivery address before shipping your items.

Missed Deliveries

If no one is available at the time of delivery, the courier may attempt to redeliver or return the package to us. In such situations, we will contact you to try and arrange another delivery attempt if possible.

Incorrect Address

Please ensure that the shipping address and contact information you provide are accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Delivery Delays

While we aim to meet our estimated delivery times, delays may occur due to unforeseen events, such as weather disruptions or courier service issues. We will do our best to keep you informed and resolve any delay as quickly as possible.

Need Help?

If you have any questions about your shipment or need assistance with delivery, feel free to reach out to us at [email protected].